ORCHARD

We transform how brands b connect with their audiences

ORCHARD

We transform how brands b connect with their audiences

WELCOME TO MEDX

Next level Medical Education

Expertly Crafted Medical Experiences for Healthcare Professionals

We specialise in creating value-driven medical experiences tailored for both primary care and all manner of specialists, that address the right clinician needs in the right way. Our team of seasoned professionals are dedicated to developing education that is not only informative but also compelling and impactful.

Elements of MedX

We build Medical Experiences using a proven methodology that ensures we unlock the value exchange at every stage of program development.

Abstract graphic with purple elements

OUR APPROACH

We have the
expertise you need

We offer a unique array of specialites and skillsets. Here's a taste of what we do.

Product & Experience Design
•    Customer Journey Mapping  
•    Channel Planning 
•    User Experience Design (UX) 
•    Customer Experience Design (CX) 
•    Service Design 
•    Business Process Design 
•    CRM/Marketing Automation 
•    Usability Testing 
•    Ethnographic Research 
•    Quantitative Research 
•    VoC Programs 
•    UX Audit 
Brand & Communications
•    Brand Planning 
•    Comms Planning 
•    Creative Concepting & Ideation 
•    Social Strategy 
•    Content Strategy 
•    Community Creation & Guidelines 
•    Community Management & Moderation 
•    Content Production 
•    Consumer & Medical Copywriting 
•    Campaign Development 
•    Branded Content 
•    Video Production 
•    Technology Partners 
Marketing Technology
•    Application Architecture 
•    Website & Application Design & Development 
•    Voice Enablement Technology 
•    AI/Emerging Technology
•    Service & Platform Development 
•    Systems Integration 
•    Digital Experience & Commerce Enterprise Services 
•    eDetailers 
•    eDMs 
•    Mobile Apps 
•    Content Management Systems 
•    Marketing Automation Platforms 
•    Quality Assurance & Testing 
•    Application Support & Maintenance 
•    Optimisation 
•    Cloud Infrastructure Development 
•    Cloud & Development Ops 
•    Continuous Integration & Delivery 
Data & Analytics
•    Target & KPI Alignment 
•    Data Systems Mapping 
•    Data-Driven Personalisation 
•    Digital Experience Optimisation Program (DXO)
•    A/B & Multivariate Testing 
•    On-Page SEO & Content Development 
•    Paid & Organic Social Media 
•    Analytics Benchmarking 
•    Data Visualisation & Dashboards 
•    Tracking & Tagging 
•    Data Analysis & Reporting 
•    ROI Uplift Reporting 
•    Performance Tracking & Measurement 
Consulting
Growth
  • CX consulting
Transformation
  • Agile transformation
  • Change management
  • Digital transformation
Abstract graphic with purple elements

OUR APPROACH

We have the
expertise you need

We offer a unique array of specialties and skillsets. Here’s a taste of what we do.

Product & Experience Design
•    Customer Journey Mapping  
•    Channel Planning 
•    User Experience Design (UX) 
•    Customer Experience Design (CX) 
•    Service Design 
•    Business Process Design 
•    CRM/Marketing Automation 
•    Usability Testing 
•    Ethnographic Research 
•    Quantitative Research 
•    VoC Programs 
•    UX Audit 
Brand & Communications
•    Brand Planning 
•    Comms Planning 
•    Creative Concepting & Ideation 
•    Social Strategy 
•    Content Strategy 
•    Community Creation & Guidelines 
•    Community Management & Moderation 
•    Content Production 
•    Consumer & Medical Copywriting 
•    Campaign Development 
•    Branded Content 
•    Video Production 
•    Technology Partners 
Marketing Technology
•    Application Architecture 
•    Website & Application Design & Development 
•    Voice Enablement Technology 
•    AI/Emerging Technology
•    Service & Platform Development 
•    Systems Integration 
•    Digital Experience & Commerce Enterprise Services 
•    eDetailers 
•    eDMs 
•    Mobile Apps 
•    Content Management Systems 
•    Marketing Automation Platforms 
•    Quality Assurance & Testing 
•    Application Support & Maintenance 
•    Optimisation 
•    Cloud Infrastructure Development 
•    Cloud & Development Ops 
•    Continuous Integration & Delivery 
Data & Analytics
•    Target & KPI Alignment 
•    Data Systems Mapping 
•    Data-Driven Personalisation 
•    Digital Experience Optimisation Program (DXO)
•    A/B & Multivariate Testing 
•    On-Page SEO & Content Development 
•    Paid & Organic Social Media 
•    Analytics Benchmarking 
•    Data Visualisation & Dashboards 
•    Tracking & Tagging 
•    Data Analysis & Reporting 
•    ROI Uplift Reporting 
•    Performance Tracking & Measurement 
Consulting
•    Transformation 
•    Personalisation 
•    Lead Generation 

ONES, NOT ZEROES

Our tech partners

Hotjar-2Microsoft-Dynamics-365-1Adobe-Campaign-1AB-Tasty-2Adobe-Target-1Google-Marketing-Platform-1Power-BI-1Drupal-2Logo of WordPress, the content management systemAWSSnowflakeUmbracoTableauAzureLogo of Salesforce CRM platformAdobe-Experience-ManagerShopifyGoogle-CloudHubspotAlternate logo of Optimizely platformAdobe-Experience-CloudHotjar-2Microsoft-Dynamics-365-1Adobe-Campaign-1AB-Tasty-2Adobe-Target-1Google-Marketing-Platform-1Power-BI-1Drupal-2Logo of WordPress, the content management systemAWSSnowflakeUmbracoTableauAzureLogo of Salesforce CRM platformAdobe-Experience-ManagerShopifyGoogle-CloudHubspotAlternate logo of Optimizely platformAdobe-Experience-CloudHotjar-2Microsoft-Dynamics-365-1Adobe-Campaign-1AB-Tasty-2Adobe-Target-1Google-Marketing-Platform-1Power-BI-1Drupal-2Logo of WordPress, the content management systemAWSSnowflakeUmbracoTableauAzureLogo of Salesforce CRM platformAdobe-Experience-ManagerShopifyGoogle-CloudHubspotAlternate logo of Optimizely platformAdobe-Experience-Cloud

OUR CRAFT

We deliver work
that works

That's just a snapshot
of what we do

See our Health
& Pharma capabilities

ACCOLADES

Our recent awards

Mumbrella Awards event logo

Best Use of Data
Best Use of User Experience
Highly Recommended Specialist Agency

Black and white PRIME AWARDS logo

Most Recognised Agency Network

Logo of AdNews with abstract shapes

Digital Agency of the Year

CXAwards

Best CX Partner

Alternate logo of Optimizely platform

Rising Star Awards

PMEALogo of PMEA, Pharmaceutical Marketing Excellence Awards

Finalist for Social

ACCOLADES

Our recent awards

First version of the Mumbrella Awards logo

Best Use of Data
Best Use of User Experience
Highly Recommended Specialist Agency

Black and white PRIME AWARDS logo

Most Recognised Agency Network

Second variant of the AdNews logo

Digital Agency of the Year

Grayscale logo for CX Awards event

Best CX Partner

Alternate logo of Optimizely platform

Rising Star Awards

PMEA-Awards-LogoLogo of PMEA, Pharmaceutical Marketing Excellence Awards

Finalist for Social

INVENT BETTER

Our clients

WestpacLogo of Bpay payment serviceLogo of Epson, electronics company known for printersHyundaiLogo of Amaysim mobile service providerLogo of Aldi supermarket chainClearskincareLogo of Salesforce CRM platformBeyond-BankTTASCarlisleScape-2AP-2Genesis-1essityWestpacLogo of Bpay payment serviceLogo of Epson, electronics company known for printersHyundaiLogo of Amaysim mobile service providerLogo of Aldi supermarket chainClearskincareLogo of Salesforce CRM platformBeyond-BankTTASCarlisleScape-2AP-2Genesis-1essityWestpacLogo of Bpay payment serviceLogo of Epson, electronics company known for printersHyundaiLogo of Amaysim mobile service providerLogo of Aldi supermarket chainClearskincareLogo of Salesforce CRM platformBeyond-BankTTASCarlisleScape-2AP-2Genesis-1essity
Logo of Alexion PharmaceuticalsLogo of Biogen pharmaceutical companyLogo of Boehringer Ingelheim pharmaceutical companyLogo of CSL Behring biopharmaceutical companyGSKLogo of GlaxoSmithKline pharmaceutical companyLogo of Novartis pharmaceutical companyOmicoLogo of the Royal Australian College of General PractitionersEli Lilly and Company pharmaceutical logoVariant of ViiV Healthcare logoeisei-1JJ-Vision-2Jazz-2Seqirus-2Jassen-2LifeHealthcare-2Abbvie-2Organon-2Galderma-2Takeda-2IPN-2MSD-2Omico-2Novo-Nordisk-3Novo-Nordisk-4Logo of Alexion PharmaceuticalsLogo of Biogen pharmaceutical companyLogo of Boehringer Ingelheim pharmaceutical companyLogo of CSL Behring biopharmaceutical companyGSKLogo of GlaxoSmithKline pharmaceutical companyLogo of Novartis pharmaceutical companyOmicoLogo of the Royal Australian College of General PractitionersEli Lilly and Company pharmaceutical logoVariant of ViiV Healthcare logoeisei-1JJ-Vision-2Jazz-2Seqirus-2Jassen-2LifeHealthcare-2Abbvie-2Organon-2Galderma-2Takeda-2IPN-2MSD-2Omico-2Novo-Nordisk-3Novo-Nordisk-4Logo of Alexion PharmaceuticalsLogo of Biogen pharmaceutical companyLogo of Boehringer Ingelheim pharmaceutical companyLogo of CSL Behring biopharmaceutical companyGSKLogo of GlaxoSmithKline pharmaceutical companyLogo of Novartis pharmaceutical companyOmicoLogo of the Royal Australian College of General PractitionersEli Lilly and Company pharmaceutical logoVariant of ViiV Healthcare logoeisei-1JJ-Vision-2Jazz-2Seqirus-2Jassen-2LifeHealthcare-2Abbvie-2Organon-2Galderma-2Takeda-2IPN-2MSD-2Omico-2Novo-Nordisk-3Novo-Nordisk-4

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Acknowledgement of Country

We respectfully acknowledge the Gadigal People of the Eora Nation and the Muwinina as the Traditional Owners of the lands on which our workplaces stand to date and extend this respect to all First Nations peoples, including Elders past, present and emerging.

Sydney

Level 2, 100 Harris Street,
Pyrmont, NSW 2009

+61 2 9339 4333
hello@orchard.com.au

Hobart

1a Brooke St,
Hobart, 7000 Tasmania

New York

200 Broadway 3rd Floor,
New York, NY 10038

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